Refund & Return Policy

Returns & Refunds (Dealer Policy)

At Zip & Pip, we stand behind the quality and consistency of the products we manufacture. As a wholesale partner, dealers are expected to review all product specifications carefully prior to placing orders.

If a return request is needed, dealers must notify us within 30 days of purchase by emailing contact@zipandpippoultry.com with the order number and reason for return.

Requests submitted after 30 days will not be accepted.

• Return shipping costs are the responsibility of the dealer
• Items must be returned in “like new” condition, including all original packaging and components
• Products showing signs of wear, use, or installation will not be accepted

Once returned items are received and inspected, refunds will be issued to the original payment method within up to 45 days.

Certain products may be subject to a restocking fee of up to 25%, depending on the product type and configuration.

Order Cancellations

We understand that project timelines can change and will make reasonable efforts to accommodate cancellation requests when possible.

Before Production or Fulfillment Begins

Orders canceled prior to entering production or fulfillment may be eligible for a refund, less a 4.99% processing fee.

Custom & Made-to-Order Products

Orders that include custom configurations are considered final sale once production begins and cannot be canceled or modified.

After Shipment

Orders that have shipped cannot be canceled and fall under the standard return policy, including return freight and applicable restocking fees.

Exchanges

Exchanges may be considered on a case-by-case basis. Additional freight and restocking fees may apply.

Change of Mind Returns

• Return freight is paid by the dealer
• Restocking fees up to 25% may apply

Custom, made-to-order, and final sale items are not eligible for return.

Incorrect Orders

Dealers must verify all products at the time of delivery and prior to unloading. Any discrepancies must be reported the same day with photos.

Delivery Issues

If an order does not arrive as scheduled, dealers must notify us within 48 hours of the expected delivery date.

Additional Policy Notes

• Custom-built products are final sale
• Used or certified pre-owned items are not eligible for return
• Items damaged after installation are not eligible for refund unless under warranty
• Products purchased for temporary or display use are not eligible for return

Zip & Pip reserves the right to deny returns that do not meet these conditions.

Refunds are issued within 45 days after returned items are received and approved.